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POSTED: November 2, 2017
JOB TITLE:
ASSISTANT GENERAL MANAGER -- MEETINGS/EVENTS
LOCATION:
DALLAS/FT. WORTH (RELOCATION ASSISTANCE OFFERED)
COMPANY/POSITION:

This award-winning DMC plans and executes innovative meetings and events in the Dallas/Ft. Worth area. A tight-knit team of highly dedicated (and highly detail-oriented) professionals, the group now seeks an Assistant General Manager to interface and support both the Operations and Sales Teams and work closely with internal teams as well as clients during planning/creative stages and on-site operations.

This is a highly hands-on, do-whatever-it-takes role and management wants a high-passion, unflappable meetings/events professional to ensure that all proposals and programs meet the highest of standards, exceeding client expectations while maintaining optimal profitability. Additionally, the AGM will work with company leaders to update policies, implement processes, create and update training programs and lead the improvement/training for proprietary proposal/operations/billing software. Mainly, this team player will integrate with sales, proposal creation and operations, while assisting with the delivery of quality products and services. He/she will also operate client programs during peak periods of program operations.

This is a passionate, innovative group of professionals who take pride in delivering unique, imaginative solutions for clients through their experience, resourcefulness and relationships. The company will help relocate a strong candidate to the area.

KEY REQUIREMENT:

Minimum 6 to 8 years' operations/account management experience within a meetings/events company, destination management company, experiential marketing agency, corporate meetings/events department, incentive company or related. Bachelor's degree preferred.

RESPONSIBILITIES:

These include:

  • Keeping the pulse on day-to-day business deliverables from the sales/proposal creation/operations/billing departments;
  • Ongoing monitoring/training/identifying additional needs from the proprietary software as this is cross functional over all departments;
  • Providing support to all departments as needed – sometimes on a moment’s notice;
  • Consistently looking for new efficiencies across all departments;
  • Sets a powerful team-oriented tone and pitching in wherever and whenever needed;
  • Provides expert consultative-solutions insights to clients as well as highly creative solutions;
  • Analyzing program costings, final billing statements, contracts and other financial/legal documents – internal and external.

Key Skills:

  • Ability to blend leadership techniques with the existing Executive and Management Teams;
  • Ability to lead and motivate all team members;
  • Can comfortably and effectively communicate in a client-facing presentation, site visit, planning and/or vendor meeting;
  • Ability to understand and react to direct/indirect responses from clients and formulate next steps.

Also: able to take information from other sources, sales team presentations, previous events, and daily life and apply it to customers' needs to create value for our customers and for our company.

JOB REQUIREMENTS:

Minimum 6 to 8 years' operations and/or account management experience in a destination management company, corporate meetings/events agency, incentive company, or related. A passion for – and mastery of – event logistics. Bachelor's degree a plus.

Confident, professional presence, positive attitude, and a passion for the hospitality industry. Strong relationship-management skills. Fantastic customer-service ethics and an eye for increasing the profitability of programs... and an ear for uncovering new opportunities with existing clients and potential prospects. Exceptional written and verbal communications skills; positive demeanor (including sense of humor). Must be highly flexible and adaptable with the ability to change course in mid-stream with equanimity and professionalism; must enjoy working in a high-energy team environment.

COMPENSATION:

Competitive base salary, bonus, full benefits.
 

NOTE:
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