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POSTED: October 2, 2017

This is one of the world's premier event marketing companies, for nearly a century connecting people and brands through live events and exhibitions. Renowned for creating the world's most meaningful and memorable experiences for marketers, organizers and attendees, this international agency spectacularly blends art and science to create the most exciting, compelling face-to-face marketing experiences for clients.

The new AGM or General Manager will join this agency's growing team in the San Francisco area: The position has complete P&L responsibility and will manage all day-to-day and strategic aspects of a division that accounts for over $25 million in revenue. The company seeks a proven veteran with vast experience with -- and unlimited passion for -- the exhibition and hospitality realms, and this person will strategize and oversee the execution of high-level complex events. He/she will also supervise revenue and income growth within the division -- along with achieving maximum client satisfaction and similar performance goals.


Minimum 10 to 12 years' experience in roles with increasingly progressive responsibilities encompassing the bullet-pointed areas below. Must have a powerful strategic operations and general management focus and a demonstrably stellar track record managing growth by building new -- and lasting -- customer relationships. Bachelor's degree is required.


These include:

-- Achieving financial objectives, new business targets, profit margin goals, Line of Business penetration, and targeted account rentention goals;

-- Handling all business and operational planning processes for the Division as assigned by the GM or VP, including responsibility for working with the Division GM to develop strategic growth plans for the region;

-- Actively managing client relationships at the strategic level with Convention Centers, Convention and Visitors Bureaus, Show Management and Exhibitors to ensure client satisfaction, account retention and deeper service penetration within the division;

-- Participating aggressively in new business development activities including detailed show planning and execution (working with the Regional VP Sales, National Sales VP, Regional E&E Director of Sales, Director of Sales, etc.). Will oversee high-level prospect development and proposal development, and will perform major sales presentations;

-- Analyzing operating cost trends within assigned operating division; will work with the Director of Operations and Director of Account Management to identify opportunities to increase profits and/or improve service outcomes. Will oversee implementation of innovative service outcomes and solutions that increase client satisfaction and margins;

-- Building capacity by identifying key staffing and competency needs, and attracting and selecting high-caliber talent by proactively ensuring development and succession planning for employees within the division;

-- Shaping an organizational climate that promotes collaboration and commitment by adding learning and growth opportunities for employees while consistently raising performance expectations;

-- Fully implementing and monitoring all agency core systems -- Labor Tracking, Overhead Ownership, CORE;

-- Assuming overall ownership for achieving Division Risk Management targets and ensuring full compliance.


Bachelor's degree is a must, with a higher-level degree preferred. Management seeks a professional with at least 10 to 12 years' experience in increased and progressive responsibility: Solid P&L and operations experience with demonstrated success managing costs and improving bottom-line profitability in low-margin environments while expanding revenue penetration within existing business while growing market share. About 35% travel within the Bay Area.


-- Powerful operations and general management focus plus a proven track record of successfully managing profit growth by building customer relationships;

-- Strong strategic, solutions-oriented vision for solving clients' most pressing business challenges via high-impact, complex events;

-- Solid experience handling all aspects of people management including recruiting, developing a strong management team and building "bench strength" within an organization;

-- Demonstrated success managing diverse lines of business while also managing in a highly complex environment encompassing many stakeholders internally and externally;

-- Proven ability to show customers the strategic and economic value of outsourcing services;

-- Experience working with senior management to develop division and regional strategies;

-- Persuasive leadership skills and presence, with proven skills for building an organization and strengthening that organization's capacity to grow and adapt;

-- Proven ability to create an environment and culture where people are committed to the company and working as a team;

-- Strong customer- and client-focus orientation, as well as the facility to interact with clients at many organizational levels;

-- Experience managing in multi-site and services environments across an entire city;

-- Experience managing Labor Union Collective Bargaining Agreements;

-- Experience participating in regional organizations like TSCA; willing to participate on the negotiating team during labor relations meetings.


Highly competitive salary plus incentive compensation.

Also: 401K with company match, healthcare/vision/dental insurance; wellness benefits; career development program; tuition reimbursement program, employee assistance program; community involvement opportunities; team activities. Much room for advancement within an international -- and internationally acclaimed -- agency.


One of THE agencies in the experiential/events/exhibitions industry -- global leader.